|
All customers who make a purchase from Gideon's Fine Jewelry must agree to the following terms and conditions.
Authorized Dealer:
As an AUTHORIZED dealer for many well known international brands, Gideon’s Fine Jewelry is proud to provide full after sale services which meets all the brands standards. Also as an authorized dealer we guarantee the authenticity and originality of all items purchased through Gideon's Fine jewelry. All brand items sold through Gideon's Fine Jewelry will be backed by the manufacturer's international warranty. Brands which we are authorized dealer for are: Tag Heuer, Mont Blanc, Baume & Mercier, Michele, Longines, Oris, Raymond Weil, Tissot, Tutima, Citizen, Hidalgo, Scott Kay, Christian Bauer, Bench Mark.
Concierge Services:
Gideon’s Fine Jewelry is also offering a complete concierge service for brands which we currently do not carry in our store. Our concierge service is in collaboration with a network of authorized retailers. All products sold through Gideon’s Fine Jewelry’s concierge service will be billed by and shipped from an authorized dealer of the brand and will be covered by the manufacturer international warranty.
Pricing Policy:
In accordance with most designer and watch
company policies, we do not list prices on our website. We also do not communicate the prices via email. To get price
quote please either call us at 1-866-992-3377 , visit our physical store, or
submit a Price Quote.
Manufacturer Warranty:
All items sold by Gideon’s Fine Jewelry and/or Gideon’s Fine Jewelry’s concierge services will be protected by the original international manufacturer limited warranty and after-sale services. During the warranty period, shall you need any service or repair on your item(s) you may stop by any authorized brand center in the world and have your item(s) serviced or repaired.
Free One Year Extended Warranty:
Gideon’s
Fine Jewelry will honor its customers with one year extra extended
limited warranty on top of the manufacturers’ original limited warranty.
This warranty is offered at no extra cost to customers ONLY by Gideon’s
Fine Jewelry. This warranty is not an international warranty and is
covered only by Gideon’s Fine Jewelry. Gideon’s Fine Jewelry is not
responsible for shipping the items covered by this warranty. This
warranty is an extension of the original limited manufacturer warranty
and will provide the same coverage as the original limited manufacturer
warranty.
Gideon’s
Fine Jewelry reserves the right NOT to offer this extended warranty to
any customer for any or no reason. In such instances you will be
notified at the time of the transaction.
Extended Labor Warranty:
Extended
labor warranty may be purchased at the time of the transaction.
The
following terms and conditions apply only to watches which the extended
labor warranty is purchased for. This extended labor warranty is sold
and covered by Gideon's Fine Jewelry only.
Any
part(s) found by our technical services to be defective as a result of
manufacturing defects and or user fault (including accidents), will be
repaired, if repairable, otherwise will be replaced free of labor charge
(in the scope of this warranty) at the sole discretion of Gideon’s
Fine Jewelry. This extended labor warranty does not cover the cost
of part(s). In order to benefit from this warranty, you will be required
to present the Limited Labor warranty certificate, duly completed,
dated, stamped and signed by Gideon’s Fine Jewelry. Please keep
this certificate in a safe place.
This
Extended Labor Warranty will cover the cost of labor for the following
conditions:
•
Battery Exchange;
•
Defects to any part of the watch arising from accidents;
•
Defects to any part of the watch arising from water damage;
•
Defects to any part of the watch arising from normal wear and or aging;
•
Defects to any part of the watch arising from mishandling;
•
Defects to any part of the watch arising from incorrect or abusive use;
•
Manufacturing defects on the case, band, and movements of the watch;
•
Leather, Rubber, and any other type of strap exchange;
• Buckle
replacements;
• Clasp
adjustments or replacements;
• Band
sizing
This
Extended Labor Warranty will cover 30% of the cost of labor for the
following:
• Yearly
watch service;
• Water pressure test;
•
Cleaning and over hall of the band, case, and movement of the watches;
•
Polishing;
This
Extended Labor Warranty will NOT cover the following:
• Theft
or loss;
•
Replacement of the whole watch for any reason;
•
Reimbursing the value of the watch for any reason;
•
Reimbursing the dollar value of the repair labor cost;
This
Extended Labor Warranty is fully transferable. For transferring this
warranty you may contact Gideon's Fine Jewelry to obtain the
necessary forms.
Payment Methods:
DOMESTIC BUYERS:
We accept Visa, MasterCard, Discover, American Express (all American Express transactions will be charged an additional fee of 2%), Paypal (we can only ship to the verified
Paypal address), money orders, personal and business checks, and bank
wire transfers on all domestic orders. Please note: we can ONLY
ship to the verified address. A "Verified Address" is the
purchaser's credit card billing address and/or an alternative
shipping address verifiable with the purchaser's credit card
company. Regardless of payment type and/or customer history, the payment
must be transferred to Gideon’s Fine Jewelries bank account and cleared
by authorization department in order for the shipping department to ship
the item to customer. All items sold and shipped within California will
be charged 9.25% tax. Buyer will be responsible for any bank fees
resulting from bank wire transfers, as well as fees incurred from
collections. To provide the most possible security and protection for
all our customers, all credit card addresses will be verified by the
issuing banks. All packages must be signed by an adult at
the verified address.
INTERNATIONAL BUYERS:
We only accept bank wire transfer on all International orders. All
duties and taxes are the sole responsibility of the buyer. We recommend
to all international buyers to check with their local office to find out
the amount of duties and/or taxes they should pay for their purchase.
Buyer will be responsible for any bank fees resulting from bank wire
transfers, as well as fees incurred from collections.
16 Days Exchange Policy:
Customer
satisfaction is our first priority; therefore we will gladly accept
exchanges toward equal or greater value items within 16 days of the
shipping date only on "Non Special Order" transactions. Items must be returned in their original unworn
condition with all original labels and plastics attached. Removing the
return label attached to the items will void this exchange policy. If it
is determined by Gideon's Fine Jewelry there is any kind of damage such
as scratches, marks, blemishes, or alteration of any kind on the item,
item box, booklets, and any additions item (promotional gifts) which
came along with the purchased item, we will not accept the exchange, in
which case the customer will be liable for all shipping and handling
fees for returning the item to him/her. We do NOT accept exchanges on
any special orders. All special orders are final sale. items sold
through concierge services shall be exchanged as return and new purchase
and all the return policies will apply. We will
not refund shipping and handling cost. Any credit toward exchange will
be for the item sale price less shipping and handling. Please note:
return authorization must be obtained for all exchanges.
16 Days Return Policy:
We do
NOT accept returns on any order unless authorized by Gideon's Fine
Jewelry. The return authorization number issued by Gideon's Fine Jewelry
will be faxed or emailed to the customer. Gideon's
Fine Jewelry will accept authorized returns ONLY within 16 days from the
shipping date. Items must be returned in their original unworn condition
with all original labels and plastics attached to the item. Removing the
return label attached to the items will void this return policy. If it
is determined by Gideon's Fine Jewelry that, there is any kind of damage
such as scratches, marks, blemishes, or alteration of any kind on the
item, item box, booklets, and any additions item (promotional gifts)
which came along with the purchased item, we will not accept the return,
in which case the customer will be liable for all shipping and handling
fees for returning the item to him/her. We do NOT accept returns on any
special orders. All special orders are final sale. We will
not refund shipping and handling cost. Any credit or refund will be for
the item sale price less shipping & handling and a 10% (minimum $50)
restocking fee.
Return Authorization:
All
customers must request for a RA (return authorization) number for any
return or exchange through email. Any item returned without an
RA number will not be accepted and will be sent back at the buyers' expense.
All returned items must be shipped to us via INSURED
MAIL along with the provided RA sheet from Gideon's Fine Jewelry. Sender
is responsible for fully insuring the package. We are NOT responsible
for packages lost damaged in transit.
Disputes
Any dispute relating in any way to your visit to our Web site or to
products purchased here shall be submitted to confidential arbitration
in VAN NUYS, CA USA. However, if you have in any manner violated or
threatened to violate our intellectual property rights, we may seek
injunctive or other appropriate relief in any state or federal court in
the state of CALIFORNIA. You consent to exclusive jurisdiction and venue
in such courts.
Shipping
All
items are shipped via insured "signature required " shipping services.
There is No Indirect Delivery. We will not be held responsible for any
package lost due to a customer having signed a "signature release form,"
which would authorize the courier to leave the package in front of the
door. Gideon's fine Jewelry will not be held liable for late packages
due to the carrier's fault or act of nature. If the ordered package does not arrive on the
given date, please contact us immediately. Any undelivered items must be
reported to us within 48 hours of the promised arrival date. In
the case that a package is refused or deemed undeliverable, and thus
returned to us, any charges incurred will be the sole responsibility of
purchaser. International packages to certain countries will not be fully
insured, please contact us to find out if your country is on the list.
Privacy Notice:
Your
privacy is important to us. To better protect your privacy we provide
this notice explaining our online information practices and the choices
you can make about the way your information is collected and used. To
make this notice easy to find, we make it available on our homepage and
at every point where personally identifiable information may be
requested.
The Information We Collect:
This
notice applies to all information collected or submitted on the [company
name] website. On some pages, you can order products, make requests, and
register to receive materials. The types of personal information
collected at these pages are:
Name
Address
Email address
Phone number
Credit/Debit Card Information
On
some pages, you can submit information about other people. For example,
if you order a gift online and want it sent directly to the recipient,
you will need to submit the recipient's address. In this circumstance,
the types of personal information collected are:
Name
Address
Phone Number
The
Way We Use Information:
We
use the information you provide about yourself when placing an order
only to complete that order. We do not share this information with
outside parties except to the extent necessary to complete that order.
We
use the information you provide about someone else when placing an order
only to ship the product and to confirm delivery. We do not share this
information with outside parties except to the extent necessary to
complete that order.
We
offer gift-cards by which you can personalize a product you order for
another person. Information you provide to us to create a gift-card is
only used for that purpose, and it is only disclosed to the person
receiving the gift.
We
use return email addresses to answer the email we receive. Such
addresses are not shared with outside parties.
You
can register with our website if you would like to receive our catalog
as well as updates on our new products and services while submitting a
price request or placing an order.
Our
Commitment To Data Security:
To
prevent unauthorized access, maintain data accuracy, and ensure the
correct use of information, we have put in place appropriate physical,
electronic, and managerial procedures to safeguard and secure the
information we collect online.
Gideon’s
Fine Jewelry reserves the right to change this policy without any prior
notice. Gideon’s Fine Jewelry reserves the right NOT to sell to anybody
for any or no reason. Gideon's Fine Jewelry is not held liable for typo
errors on this website.
|
